Terms & Conditions

ACROTRIX™ STUDENT CLASS / WORKSHOP / INTENSIVE BOOKING TERMS & CONDITIONS

Last Reviewed: September 2026

Participation Declaration

I recognise that the participation in ACROTRIX workshops, intensives or student classes (whether online or in person) can be dangerous and acknowledge the risks involved and that the organisers and ACROTRIX and all companies involved have taken all reasonable and practical steps to minimise the risks.

I / the participant will wear appropriate clothing and use any protective equipment provided or advised.

I confirm that the participant meets the published age and eligibility requirements for the programme booked. Where children participate independently of their parent/guardian, they must be developmentally able to participate safely, including being able to understand and follow age-appropriate instructions from the coach. Where specified for the programme, children must also be confidently walking.

I / the participant will not undertake any skills that are beyond my level of skill or are a danger to others.

I agree that I / the participant will carry out the activity in accordance with the specific safety instructions that will be given before undertaking the activity.

The parent/guardian is responsible for informing ACROTRIX of any medical condition, injury, disability or additional need which may affect safe participation, and for updating ACROTRIX if this information changes. ACROTRIX may restrict participation where it reasonably considers there to be an unacceptable safety risk.

I / the participant acknowledge that ACROTRIX did not give me / the participant medical advice relating to my / the participant’s physical condition and ability to participate in the ACROTRIX workshop, intensive or classes, or use ACROTRIX equipment.

I confirm that I / the participant will be responsible for the payment of any damage caused as a consequence of my dangerous manoeuvres, loss of control, or negligence.

Nothing in these Terms excludes or restricts ACROTRIX’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

For cancellations, workshops/intensives require at least 14 days’ notice unless otherwise stated at booking. Rolling monthly in-person memberships require 30 days’ notice and must be cancelled using the process set out in Section 8.

These Terms are subject to the governing-law provisions in Section 14. If any part of these Terms is unenforceable, the remainder will continue in full force and effect.

Subscription Payment Schedule

The monthly subscription price is inclusive of holiday breaks specific to each venue. While the standard schedule allows for two weeks’ closure at Christmas, Easter, and summer, certain venues may require additional closure periods due to access limitations or venue-imposed restrictions. All such breaks are accounted for within the annual pricing structure and shall not result in any adjustments, credits, or refunds to the subscription fee.

Acrotrix will inform participants of any additional closures as soon as reasonably possible and will provide details on any resulting changes to class scheduling or attendance.

Membership payments are ordinarily collected on the 1st of each month. Where a membership begins part-way through a billing period, the first payment may be prorated as shown at the point of purchase.

1. Titles

1.1 These Terms apply to services provided under the Acrotrix brand by Acrotrix Ltd, Acrotrix Global Ltd and/or Acrotrix Watford Ltd, as applicable to the service purchased. The relevant contracting Acrotrix entity will be the entity identified at the point of booking, payment or on the customer’s booking documentation.

1.2 In these Terms, “ACROTRIX”, “Acrotrix”, “we”, “us” and “our” refer to the relevant Acrotrix contracting entity. Where the participant is under 18, the parent or guardian making the booking enters into these Terms on their behalf.

2. Insurance and Liability

2.1 ACROTRIX classes and courses are delivered by qualified coaches who hold valid coaching insurance, including Public Liability and Professional Indemnity cover, from recognised UK sports insurance providers. ACROTRIX is affiliated with Insure4Sport (I4S), and the majority of our coaches are insured through this provider; however, equivalent cover from other recognised insurers is also accepted.

2.2 All coaches are required to maintain active insurance that specifically covers the coaching activities delivered under ACROTRIX programmes. ACROTRIX’s affiliation with I4S does not limit or exclude coaches insured through alternative providers, provided their cover meets or exceeds the same level of protection.

2.3 ACROTRIX’s liability insurance is not personal accident insurance for participants. Parents/guardians are responsible for arranging suitable personal accident or participation insurance for their child if they wish to have cover for accidental injury or other losses that are not the legal responsibility of ACROTRIX.

2.4 ACROTRIX will not be responsible for loss of or damage to personal belongings except where this results from ACROTRIX’s negligence or where liability cannot legally be excluded. Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

3. Cancellation of Workshops, Intensives and/or In-Person Classes by ACROTRIX

3.1 ACROTRIX reserves the right to cancel or reschedule courses/assessments at their discretion if in the opinion of ACROTRIX there are insufficient learners enrolled. In such cases the learner/s shall be offered a refund of the fees paid or a transfer to an alternative course. In such cases ACROTRIX’s liability shall be restricted to reimbursement of any fees paid to them.

3.2 Where ACROTRIX cancels an individual scheduled membership class for reasons within its reasonable control, ACROTRIX will seek to provide a reasonable alternative solution where appropriate and practicable. This may include an alternative class, make-up opportunity, credit or another reasonable arrangement depending on the circumstances.

3.3 Refunds are not the standard remedy for an individual cancelled membership class. Where ACROTRIX chooses to provide a refund outside any legal entitlement, this may be offered as a gesture of goodwill and does not create an entitlement to a refund in other circumstances.

3.4 ACROTRIX will not be responsible for any cancellation, delay, interruption, relocation or other disruption to a class, programme or service where this is caused by an event or circumstance outside ACROTRIX’s reasonable control which ACROTRIX could not reasonably have prevented or avoided.

3.5 Such circumstances may include, but are not limited to, severe or extreme weather; unsafe temperatures or conditions; dangerous travel conditions; closure of, loss of access to, or restrictions imposed by a school, venue or facility; fire; flood; power, utility or infrastructure failure; transport disruption; public health incidents or restrictions; emergency situations; acts or decisions of government, local authorities or other public bodies; or any other event or circumstance genuinely outside ACROTRIX’s reasonable control.

3.6 ACROTRIX will take reasonable steps, where practicable, to minimise the impact of the disruption and will communicate material changes to affected customers as soon as reasonably possible.

3.7 Where an individual class or limited number of classes is affected by circumstances outside ACROTRIX’s reasonable control, there is no automatic entitlement to a refund, credit or make-up class. ACROTRIX may, at its discretion and where reasonably practicable, offer an alternative class, make-up opportunity, credit or other reasonable arrangement.

3.8 Where disruption becomes prolonged or materially affects ACROTRIX’s ability to provide the membership or service as a whole, ACROTRIX will review the circumstances and any appropriate remedy in accordance with the customer’s statutory rights.

3.9 It is the responsibility of the participant to ensure that their contact information, including email and phone number, provided to Acrotrix during registration, is accurate and up to date to receive timely notifications regarding class cancellations.

3.10 Nothing in this section excludes or restricts any statutory rights or remedies that cannot lawfully be excluded or restricted.

4. Temporary Changes to Class Dates/Times by ACROTRIX

4.1 Acrotrix reserves the right to make temporary changes to class dates/times or schedules due to reasons such as instructor availability, facility availability, or other unforeseen circumstances. Every effort will be made to notify registered participants of any temporary changes as soon as possible via email, phone, or other contact methods provided during registration.

4.2 Where a material temporary change made by ACROTRIX prevents a participant from attending, ACROTRIX will consider whether a reasonable alternative can be provided. This may include an alternative class, make-up opportunity, credit or another reasonable arrangement where appropriate and practicable.

4.3 Temporary changes do not automatically create an entitlement to a refund, provided the membership service continues to be provided substantially as agreed. Nothing in this section affects the customer’s statutory rights.

4.4 It is the responsibility of the participant to ensure that their contact information, including email and phone number, provided to Acrotrix during registration, is accurate and up to date to receive timely notifications regarding temporary changes to class times.

4.5 Acrotrix reserves the right to make exceptions to these terms and conditions on a case-by-case basis, depending on the circumstances surrounding the temporary change in class times.

4.6 Participants are encouraged to reach out to Acrotrix’s customer service team for any questions or concerns regarding changes to class times.

5. Subscription Pausing Policy

5.1 Clients may request to pause their subscription in cases of extended absence, under the following conditions:

The absence must be for three (3) or more consecutive weeks.

A valid GP note or medical certificate must be submitted to support the pause request.

The pausing of the subscription will take effect from the date the GP note is received, unless otherwise agreed in writing.

5.2 If the client does not return following the agreed pausing period:

Their subscription will automatically resume; and

They will remain liable for the standard notice period as outlined in Section 8 if they do not return.

5.3 All requests to pause subscriptions are granted at the discretion of Acrotrix and must be confirmed in writing.

5.4 A pause temporarily suspends the membership and does not constitute cancellation. If the member wishes to leave instead of returning from a pause, the cancellation process and notice period in Section 8 must be completed.

6. Sibling Discount

6.1 A 10% sibling discount is available for additional children from the same household.

6.2 The discount is applied at the point of subscription activation, subject to system processing, and may take effect from the 1st of the following month depending on the payment schedule.

6.3 The discount applies only to ongoing subscriptions and does not apply to trial classes or part-month attendance.

6.4 Acrotrix reserves the right to request proof of sibling status and may modify or withdraw the discount policy for future payment periods on reasonable notice.

6.5 Where eligible memberships differ in price, the sibling discount is applied to the lower-priced eligible membership/item.

7. Registration Fee / Joining Fee and Materials

7.1 Payment: A £40 joining fee is payable when a participant joins an applicable Acrotrix membership. The fee covers registration and administration as well as the starter-pack materials described below.

7.2 Refunds: The registration and administration element of the joining fee is non-refundable once the registration has been processed and the relevant administrative services have been provided. Starter-pack items are non-refundable once supplied, except where they are faulty, not as described, not supplied, or the customer otherwise has a statutory right to a refund. If a starter pack is not supplied, any refund will reflect the unsupplied goods element of the fee; this does not automatically entitle the customer to repayment of the registration and administration element already incurred.

7.3 Transferability: The joining fee is non-transferable. It cannot be transferred to another individual or another event, program, or service unless explicitly permitted by the organiser.

7.4 Deadline: Joining fees must be paid by the specified deadline to secure your spot in the event, program, or service. Failure to pay by the deadline may result in cancellation of your registration.

7.5 Confirmation: Payment of the joining fee does not guarantee participation. Your registration is only confirmed upon receipt of payment and any additional required information or documentation.

7.6 Changes and Cancellations: If ACROTRIX cancels the relevant event, programme or service before the joining materials have been supplied, any refund due will be handled in accordance with the customer’s statutory rights and the circumstances of the cancellation.

7.8 Taxes: Joining fees may be subject to applicable taxes, which will be added to the total amount due.

7.9 Currency: All joining fees are stated in the specified currency. Any currency conversion fees or fluctuations are the responsibility of the registrant.

7.10 Disputes relating to joining fees are subject to the governing-law and consumer-rights provisions in Section 14.

Joining Fee and Materials:

Upon payment of the joining fee, participants will receive a starter pack that includes essential and supplementary items required for participation in Acrotrix classes. Some of these items — specifically the official Acrotrix uniform and training journal — are mandatory and must be brought to every session.

The joining fee covers both the starter-pack materials and the registration and administrative work involved in setting up the membership. The full £40 is therefore not solely the purchase price of the starter pack. Any refund relating to an unsupplied pack will be assessed in accordance with clause 7.2 and the customer’s statutory rights.

8. Cancellation by the Member

8.1 Acrotrix class memberships are rolling monthly memberships unless expressly stated otherwise at the point of purchase.

8.2 A minimum of 30 days’ notice is required to cancel a rolling monthly membership.

8.3 Cancellation must be initiated through the Acrotrix Cancellation Form. After submitting the form, the customer must follow the cancellation instructions displayed to them and complete the required cancellation process.

Submitting the feedback form alone does not complete the cancellation and does not start the contractual notice period. The 30-day cancellation notice period begins when the customer has completed the cancellation process in accordance with the instructions provided following submission of the Cancellation Form.

Where a booking platform does not permit self-service cancellation, including applicable Hitchin/ClassForKids memberships, the customer must follow the alternative instructions displayed after submitting the Cancellation Form. If a customer is genuinely unable to access or complete the cancellation process, they should contact Acrotrix Customer Services for assistance.

8.4 Membership payments are ordinarily collected on the 1st of each month. If the 1st falls within the member’s 30-day notice period, the full monthly membership payment will still be collected and the participant may continue attending classes until the end of that paid membership period.

8.5 Once the cancellation process has been completed, written confirmation will be displayed on screen. This confirmation will include, or enable the customer to confirm, the applicable membership end date and relevant final-payment information. Customers should save or take a screenshot of the confirmation for their records.

8.6 Not attending classes does not constitute notice of cancellation. A member remains responsible for membership payments until the cancellation process described in Section 8.3 has been completed and the applicable 30-day notice period has expired. The notice period will not be backdated to the date on which the participant stopped attending classes.

8.7 Membership fees are not refunded because a participant chooses not to attend classes during an active membership or during their cancellation notice period. The participant remains entitled to attend their usual classes until their confirmed membership end date. This does not affect any statutory right to a refund or Acrotrix’s ability to provide a discretionary goodwill payment in exceptional circumstances.

8.8 In cases of extended absence due to exceptional circumstances such as illness, injury or extreme personal matters, members may request a pause in accordance with Section 5. Approval remains at Acrotrix’s discretion.

9. Trials / Signing Up (for applicable venues)

9.1 Where offered, Acrotrix’s standard trial provides a participant with two trial sessions for £20, unless a different trial offer is expressly stated at the point of booking.

9.2 Trial fees are payable at booking and are non-refundable except where required by law or where Acrotrix cancels the booked service without providing a suitable alternative.

9.3 Trial sessions must be used in accordance with the dates, class and conditions stated at the time of booking. Missing a trial session does not automatically create an entitlement to a replacement session or refund.

9.4 Trial memberships do not automatically constitute an ongoing monthly membership unless the customer subsequently purchases or expressly agrees to an ongoing membership.

9.5 In some venues, Acrotrix may offer a 100% money-back satisfaction guarantee or other introductory offer in place of the standard trial. This applies only where expressly stated at the time of booking and may vary between venues.

9.6 All other terms and conditions within this document remain applicable to these bookings unless otherwise stated in the venue-specific policy.

10. Eligibility for Trial Classes

10.1 Each participant is eligible for one introductory trial offer within a 12-month period unless Acrotrix expressly agrees otherwise.

10.2 Participants must meet the age, ability and safety requirements of the class booked.

By booking a trial with Acrotrix, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

For inquiries regarding trial bookings, please contact Acrotrix Customer Services.

11. Discount for Multiple Class Attendance (After Trial Classes)

11.1 A 10 % discount will be applied to the monthly subscription fee for children who are attending multiple classes with Acrotrix after they have completed their trial classes.

11.2 The discount applies once a child is enrolled in more than one class per week.

11.3 The discount is only applicable to ongoing subscriptions and will not be applied during the trial period.

11.4 Acrotrix reserves the right to request proof of multiple class attendance and may modify or withdraw the discount policy for future payment periods on reasonable notice.

11A. Refer a Friend

11A.1 Where the Acrotrix Refer a Friend offer is available, an existing member and the new member they refer will each receive 50% off their next full month’s eligible membership fee after the referred participant has joined an ongoing paid membership.

11A.2 The referral must be declared through the method specified by Acrotrix and must be capable of verification. The existing member’s membership must remain active when the reward is applied.

11A.3 Referral rewards apply to full monthly membership fees only, have no cash value, cannot be transferred, and cannot be applied to trial fees, joining fees, starter packs, workshops, intensives or other purchases unless Acrotrix expressly confirms otherwise.

11A.4 Only one referral reward may be claimed for each new referred member. Where more than one person claims the same referral, Acrotrix may apply the reward to the first valid referral recorded.

11A.5 Acrotrix may amend, suspend or withdraw the Refer a Friend offer for future referrals on reasonable notice. Any valid reward already earned will be honoured, subject to these Terms.

12. Miscellaneous

12.1 ACROTRIX is in no way related to or affiliated with Acrobatic Arts, Acrobatique or any other dance/gymnastics syllabus.

12.2 Acrotrix may carry out internal coaching observations as part of staff training, assessment, quality assurance and progression. Where filming is used for this purpose, the relevant information and acknowledgement will be provided separately and personal data will be handled in accordance with Acrotrix’s Privacy Policy.

12.3 Personal information provided in connection with classes and memberships will be handled in accordance with Acrotrix’s Privacy Policy.

13. Conduct and Termination

13.1 Acrotrix is committed to providing a safe, positive, and respectful environment for all participants, families, and staff. We expect all parents, guardians, participants, and visitors to treat our team and others with courtesy and respect at all times.

13.2 Any form of aggressive, intimidating, or disrespectful behaviour - including raised voices, abusive language, or inappropriate conduct - will not be tolerated under any circumstances.

13.3 Acrotrix reserves the right to:

Restrict or terminate access to classes, venues, or services for any individual whose behaviour is deemed inappropriate, unsafe, or in breach of this code of conduct.

Enforce temporary or permanent bans from attendance or site access where necessary to protect staff, students, and the wider community.

13.4 Decisions relating to conduct and termination will be made by Acrotrix management and safeguarding leads. Where reasonably practicable, Acrotrix will consider the circumstances and proportionality of the action before terminating a membership; immediate action may be taken where there is a safeguarding, safety or serious conduct risk.

14. Governing Law and Consumer Rights

14.1 These Terms do not affect any mandatory statutory rights available to customers under UK consumer protection law.

14.2 If you live in England or Wales, these Terms are governed by the laws of England and Wales.

14.3 If you live in Scotland, these Terms are governed by Scots law to the extent required by applicable law.

14.4 Customers may bring proceedings in the courts applicable to the part of the United Kingdom in which they live, subject to applicable law.